Service commitment
1. Under the normal conditions of storage, transportation, maintenance and use of the customer, if the product cannot be used normally due to the manufacturing quality problem, provide three bags (warranty, return, replacement) service.
2. When receiving feedback on quality information, the processing opinions will be submitted within 24 hours, and will be implemented after the user approves.
3. Provide the necessary technical documentation and product qualification certificate for the factory products.
4. Provide spare parts, spare parts and installation, commissioning, maintenance services and technical training to relevant personnel in a timely manner according to customer needs or agreements.
5. Large-scale engineering projects will be organized, tested, and inspected according to the requirements of the bidding documents, and will be matched with customer site acceptance.
6. The procurement of raw materials and parts and the production, quality control and inspection of products are organized in strict accordance with the IS09001 standard.
Service description
In the process of using the product, if the customer finds that the product can not be used normally, he can immediately consult the after-sales service department of the marketing center, and explain the model, specification, use environment, fault condition, purchase date and service requirements of the product used.
After the service center has proposed to deal with the proposal, if it still cannot be resolved, then decide to send someone or other treatment.
